This privacy policy sets out how Somerset Design uses and protects any information that you give Somerset Design when you use this website.

Somerset Design is a trading style of A&M Consulting Ltd a company registered in England under company number 4377058 whose registered address is c/o Aardman Animations, Gas Ferry Road, Bristol, BS1 6UN with VAT number 803 6289 32.

Definitions:

1. Our Privacy Policy has the following definitions and interpretation:

“Our/We/Us”: means the company Somerset Design that is trading style of A&M Consulting ltd.
“Our Site”: means https://www.somersetdesign.co.uk which is wholly owned and operated by Us.
“Your Account”: means the information required for Us to provide the services we offer.
“You/Your/User”: means any individual visiting and using Our site.
“Personal Data/Your Data”: means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”).
“Cookie Law”: means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
“Cookie”: means a small text file stored on your local computer. You as the computer owner can access this data, and so to can the website that set the cookie. The cookies we use are outlined in section 9.

2. This Policy covers the following.

Your privacy is important to Us and You and we therefore respect the privacy of everyone that visits our website. The policy outlines what data we collect and how we use as well as our obligations to your privacy under the Law.

Please read this Privacy Policy carefully. We deem that you are accepting this policy upon your first visit to Our Site. If you do not wish to accept our Privacy Policy you must stop using Our Site immediately.

This Privacy Policy applies to Our Site only. Our Site may contain links to other websites and third parties. If you visit those sites then you must check their own Policies and Terms of use.

3. Your Rights

The Right to be informed about our collection and use of any personal data that we hold.
The right to access the personal data that we hold about you.
The right to rectification if any of the data that we hold is incomplete or inaccurate.
The right to erasure i.e. the right to ask us to delete any personal data that we hold about you. Please see section 5.
The right to restrict processing of your personal data.
The right to portability i.e. obtaining a copy of the personal data that we hold on you for re-use with another organisation.
The right to object to us using your personal data for processing purposes: and
The right not to be subject to automated decision-making including profiling.

For more information about your rights then please contact the ICO Information Commissioner’s Office here: https://ico.org.uk

 

4. The information we collect about You?

When you visit Our Site or become a customer or supplier then we collect and use some or all of the following personal data:

1. Name;
2. Address:
3. Email address:
4. Company Name;
5. Job Title;
6. Company number;
7. VAT number
8. Billing address;
9. Billing email address;
10. Contact phone number;
11. Mobile phone number;
12. IP Address;
13. Web browser type and version;
14. Operating system and version;
15. Mobile device type;
16. Demographic, i.e. location and interests;
17. Referring sources such as websites and/or social media apps that may of entered our website from;
18. The URL You fist visit upon entry to Our site and the URL you exit from.

 

5. How do we use Your Data?

a)We will comply fully and at all times with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003. We will at all times safeguard any and all information that we collect about you. Our use of Your personal data is always under a lawful basis either to fulfil our contractual agreement with you and Your business, because it is within our legitimate interests, or because you have given us Your personal information by subscribing to our emails or services. 

We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. As outlined above in section 3, You have the right to access the data we hold and/or have it supplied to you in a standard machine readable format. You also have the right to ask for the data to be removed from Our records by contacting us via any of the methods outlined in section 10.

c)Your data may be used to perform any or all of the following:

1. In providing you with replies to any emails we have received or enquiries via Our site;
2. To set up and provide our services for the agreed contract(s);
3. In managing any correspondence between us;
4. To perform our contracted services;
5. To manage your account with Us;
6. To optimise Your usage of Our site;
7. In analysing Your usage of Our site to improve Your experience;
8. In providing You with emails that You have opted into. You have the right to unsubscribe from these either directly from a link embedded within the email or by contacting us directly via the methods in section 10;
9. Managing the accounts that you have with us for billing;

6. Third Parties

1. Only with your consent, We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.
2. We have some third party suppliers (including but not limited to Google, Twitter, Bing, Hubspot, and Instagram) whose content may appear on sections of Our Site which may use third party Cookies, as detailed below in section 9. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
3. In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
4. We may from time to time share statistical data that we compiled about the usage of our website with third parties such as affiliates and investors. This data will be anonymised to protect your personal data so that it cannot be used to identify You.
5. We may sometimes contract with third parties to provide You with a service, i.e. search engine optimisation, payment processors, automated marketing. In some cases third party processors may require us to share some or all of your data with them to enable them to provide the related service. If this is the case We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

7. Accessing Your Data.

As outlined in section 3 above you have the right to access any personal and data we hold on You (where such data is held).  We have an obligation under GDPR to provide this free of charge in a standard machine readable format within 30 days of receiving your request via any of the methods outlined in section 10.

8. The right to withhold information.

You may wish to withhold information from Us which does not prevent you accessing certain areas of Our Site. For example You may restrict the use of cookies such as the ones listed in section 9.

9. Cookies and Our Usage.

1. To provide a better experience to our users, and to help us identify the parts of our website that perform the best we make use of cookies. If You use our website, you accept the use of these cookies.
2. All cookies used by and on Our site are used in accordance with the current cookie law.
3. Our site may place first party cookies on your computer or device. A first party cookie is placed directly by Us and only by Us.  We use first party cookies to provide an optimised experience for You. The first party cookies used are specifically chosen to make sure that Your personal data is protected.
4. Buy using Our site You may also receive cookies from third party suppliers and/or processors. Third party cookies are those placed by other services and websites other than Us. Third party cookies are used on Our site for analytics, anonymised user behaviour and tracking. If you wish for these third party cookies to be placed on your device then your experience of Our site will not be affected.
5. Before Cookies are placed on your computer or device, you will be shown a message requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies by disabling cookies in your web browser; however certain features of Our Site may not function fully or as intended.
6. Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 9. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 9.j, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The following first party Cookies may be placed on your computer or device:

PHPSESSID - Each time you visit the website we start a "session" and assign a unique ID. We can track various pieces of essential data for your session, which are all stored on our server. The session ID only is stored in a temporary cookie, which is automatically deleted either after an extended period of inactivity, or when you close your browser.

Example content: 7survk07rpabnehml6m71qq8r6

cookie_info_pane - This cookie is set when the site is first visited and stops the cookie information pane from sliding down. Without it, the pane would appear on every page. This cookie will automatically expire after 1 year, if not deleted prior to that.

Example content: 1

We also use analytics services provided by Google. These services enable Us to collect and analyse anonymous data. This data is used to analyse usage of Our site and therefore give Us a better understanding of how We can best optimise Your experience. The usage of these cookies does not pose any risk to Your personal information or privacy and You do not have to allow us to use these cookies.

__qca - This cookie is part of Google Analytics, a tool we use to provide usage data for our website. This anonymous data helps us to better understand our users' needs and tailor the website accordingly. This cookie will automatically expire after 5 years, if not deleted prior to that.

Example content: P0-2042729258-1326381179870

__utma - This cookie is part of Google Analytics, a tool we use to provide usage data for our website. This anonymous data helps us to better understand our users' needs and tailor the website accordingly. This cookie will automatically expire after 2 years, if not deleted prior to that.

Example content: 96149096.1412261866. 1326381112. 1337677471.1331082195.1

__utmb - This cookie is part of Google Analytics, a tool we use to provide usage data for our website. This anonymous data helps us to better understand our users' needs and tailor the website accordingly. This cookie will automatically expire after 30 minutes, if not deleted prior to that.

Example content: 96649026.2.11.1339082435

__utmc - This cookie is part of Google Analytics, a tool we use to provide usage data for our website. This anonymous data helps us to better understand our users' needs and tailor the website accordingly. This cookie will be automatically deleted either after an extended period of inactivity, or when you close your browser.

Example content: 96649076

__utmz - This cookie is part of Google Analytics, a tool we use to provide usage data for our website. This anonymous data helps us to better understand our users' needs and tailor the website accordingly. This cookie will automatically expire after 6 months, if not deleted prior to that.

Example content: 96649036.1226381142.2.2.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)

i)     We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

hjIncludedInSample- This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Recordings and funnels.

j)     You can choose to delete and remove cookies from your device and internet browser at any time. Most internet browsers accept cookies by default but this can be changed by You. Please consult the help menu in your internet browser or for additional information and help please contact the developer or the manufacturer of your device.

10. Contacting Us: 

a)    If you would like to contact us with any questions or queries then please use one of the following methods:

a.    By email at joinus@somersetdesign.co.uk

b.    By post to: c/o Aardman Animations, Gas Ferry Road, Bristol, BS16UN.

c.    By phone on 0117 214 0054

b)    Please ensure that your enquiry is specific so that we can best help You, especially if Your enquiry is related to information we hold about You.

11. Updates and Changes to Our Privacy Policy:

a)    We may from time to time update Our Privacy Policy if there are changes to Our processes or if the law changes. Any updates and changes will be posted on Our site and You will be deemed to of accepted these changes and updates upon Your first visit to Our site. We suggest that You check for updates regularly.